Customer Success Program Manager, Google for Education
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Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management.
- 5 years of experience managing cross-functional or cross-team projects.
- Experience querying datasets and data tables using SQL and internal data platforms.
Preferred qualifications:
- Program Management certification or experience in Program Management with a technology company.
- Experience in stakeholder management.
- Knowledge of Google AI, Workspace and ChromeOS solutions as applied in an educational setting.
- Ability to identify, collect, and analyze relevant data to help drive informed decisions.
- Ability to create high-quality programs and services that reach millions of end users.
- Passion for learning and education.
About the job
The Education team’s mission is to transform learning and teaching at scale by helping K-12 and higher education institutions around the world bring the best of Google tools and technology to their organizations.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Define, execute and iterate a cohesive global strategy and long-term direction to drive adoption across Google’s full education product portfolio with an emphasis on Workspace for Education and Gemini/AI.
- Lead cross-functional collaboration across strategy, operations, data, institutional sales, and channel partnerships to accelerate market engagement and customer satisfaction.
- Architect growth models, sales tools and reporting frameworks to expand the user base globally, using data to derive insights and monitoring ongoing progress.
- Collaborate with a global team of specialists and sales managers, fostering a high-performing culture with a customer focus.
- Advocate for the customer internally, partner with product and marketing teams to ensure feedback informs future road maps and initiatives.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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