Senior Conversation Designer, Consumer Experience Operations, YouTube
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Los Angeles, CA, USA; San Bruno, CA, USA.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of conversation design experience in product design or UX design.
- Experience in conversational AI design, prompt engineering, or designing evaluation sets for AI/ML models.
- Experience designing voice, conversational AI, or multi-modal interfaces for user contexts.
- Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
Preferred qualifications:
- Bachelor's degree or Advanced degree in Cognitive Science, Human-Computer Interaction, Linguistics, or a related field.
- 7 years of experience in conversation design, with 2 years of experience in LLM-based products.
- Experience in designing and shipping conversational interfaces.
- Experience designing, developing, and launching multi-modal solutions for consumer-facing products.
- Experience in development and continuous refinement of response quality of LLM-based products.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google’s Conversation Designers leverage their knowledge of human language and communication to create seamless and natural interactions for digital systems across surfaces.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a Conversation Designer, you’ll create conversational, voice-forward experiences across multiple surfaces, such as smart speakers, smart displays, auto, and more. You’ll work on multiple projects simultaneously, manage cross-functional stakeholders, and provide feedback and direction to design work. Design work will include understanding product requirements and user context, and you’ll create flows, prompts, and multi-modal interaction patterns.
As a Senior Conversation Designer on the Consumer Experience Operations team at YouTube, you will drive execution and advocate for innovation for the next generation of agentic AI support. You will be passionate about stress-testing agent capabilities and breaking new ground in developing novel functionalities.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $159,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Partner with product and engineering teams to design leading edge LLM-powered multi-modal solutions.
- Architect the end-to-end design for a broad range of agentic AI capabilities, leveraging technical acumen to integrate tool use and logic.
- Apply advanced prompt engineering strategies to shape agent behavior and generate exceptional conversational interactions and model responses.
- Develop and execute a scalable agent evaluation suite and conduct analyses to identify patterns and iterate to improve performance.
- Perform continuous quality analysis based on an understanding of our feedback loop, how LLMs work, and how to achieve desired behavior.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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