Customer Engineer II, Startups, BioTech, Google Cloud
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Minimum qualifications:
- Bachelor's degree in Bioinformatics or Computational Biology or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience within the biotech industry, in areas such as genomics, drug discovery, clinical trials, or healthcare data management
Preferred qualifications:
- Experience in migrating applications and services to cloud platforms.
- Experience with EHR systems and healthcare data standards, such as HL7 and FHIR.
- Experience working with graphic processing unites (GPUs) and high performance computing (HPCs) for biotech applications and data analysis.
- Experience with modern application and infrastructure development practices including DevOps, CI/CD, and infrastructure as code
- Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
- Knowledge of data privacy regulations (HIPAA, GDPR) and security best practices for protecting sensitive healthcare data.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will work with biotech companies, helping them leverage the power of the cloud to accelerate drug discovery, improve clinical trials, and transform healthcare across the startup ecosystem. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will understand customers business and technical requirements, and present solutions on Google Cloud.
You will focus on customer opportunities as a technical generalist, spanning infrastructure modernization, application modernization, data analytics and more. You will are build new relationships, with experience in prospecting and building out Startup focused territories.
You will be a part of a diverse team working in an environment of respect and inclusion where we promote equal opportunities to succeed.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
- Lead prospecting and acquisition of net new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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