Live Solutions Consultant
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Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Experience with Encoders, Cameras, Audio Codecs, Production Support, Streaming Video.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 2 years of experience in a customer-facing role.
- Experience planning, designing and deploying streaming production workflows, interfacing with strategic partners, advertisers, or clients, project managing strategic initiatives, and managing the technical aspects of a partner's live production workflow and integrations - from ideation to post-production.
- Knowledge of standard industry live production, including gear, processes, and practices.
- Knowledge of YouTube Live Product.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Live Solutions Consultant, you will be a critical point of contact for live event escalation, providing comprehensive support for high-profile events. This includes proactive testing and issue identification, addressing technical questions, and contributing to strategic production planning. You will collaborate with Partner facing teams and engineering teams, translating client needs into product solutions and creating feature requests based on new products, use cases, and competitive analysis. Your responsibilities also encompass delivering product training to both internal and external stakeholders, partnering with Product and Event Managers to monitor project progress, ensure successful broadcast delivery and help troubleshoot any technical issues that may arise.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Take a proactive approach to testing and identifying issues, address technical questions, and contribute to strategic production planning.
- Deliver product training to both internal and external stakeholders, partner with Product and Event Managers to monitor project progress, ensure successful broadcast delivery, and help troubleshoot any technical issues that may arise.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.