Workplace Services Manager, REWS
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Industry related certifications (BIFM, IFMA).
- 15 years of experience in combined facility management and service with an emphasis on facilities, hospitality, corporate services, property management, or similar office management within an organization.
- Experience working across the built environment/ property/hotel sector.
- Experience in project management managing budgets and end-to-end delivery of programs.
Preferred qualifications:
- Advanced degree in a relevant field (e.g., MBA, Real Estate).
- Experience conceiving and activating high-profile public spaces or initiatives, coupled with a deep understanding of London’s cultural and community landscape.
- Experience working across the built environment/property sector.
- Change management experience and expertise.
- Exceptional communication and storytelling skills, with the ability to articulate a compelling goal to various audiences.
About the job
In this role, you will be a highly accomplished and visionary Strategic Leader, ultimate custodian of the London Campus brand, responsible for holding the "red thread" of the building's narrative. You will bridge the gap between a high-stakes corporate workplace and a vibrant public destination, integrating Google's newest campus into the heart of the King's Cross community.You will transform our service delivery from vendor silos into a unified "One Team" alliance. Your work will ensure that the Googlers and GDM staff feel a deep sense of pride and support from day one, while creating a groundbreaking hub for the public understanding of AI.The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can grow.
Responsibilities
- Represent Workplace Services to end users by partnering with Googlers to deeply understand their needs and deliver the right solutions, while influencing customers, clients and internal organisations to reach consensus and compromise when needed.
- Partner with stakeholders as a trusted advisor to enhance the employee experience, effectively communicating REWS mission and strategies to executive management through timely, relevant, thorough, and tailored communication across a matrixed organization.
- Lead the implementation of hospitality strategy, shifting operations to a "One Team" approach with cross-trained professionals and zero-gap handovers between vendors across the London campus.
- Serve as the campus-wide custodian, ensuring consistent storytelling across all London sites, translating high-level narratives into actionable design and operational parameters, and acting as the creative mediator between business, REWS and GDM.
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