Partner Operations Manager, Creator Representation and Shopping, YouTube
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This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; New York, NY, USA.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a technical project management or a client-facing role.
Preferred qualifications:
- Experience with data analysis (SQL, spreadsheets, evaluating campaign and channel performance).
- Experience in project/program management or developing scalable solutions within the technology or media industry.
- Experience in making constructive suggestions, and coming up with innovative ways to scale initiatives.
- Ability to manage multiple, time-sensitive projects while working independently to drive projects to completion with high attention to detail.
- Ability to troubleshoot issues and communicate complex technical concepts to diverse audiences.
- Excellent communication, presentation planning and time management skills, with attention to detail.
About the job
YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users around the world. Fast-paced, dynamic, and proactive, the YouTube Partner Development & Services team provides seamless help to our partners, creators, and artists on YouTube, ensuring an exceptional experience for all YouTube users.
The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued Partners and Creators. Comprising Partner Operations and High Touch Support, the team consistently prioritizes partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate a Creator-centric approach.
Within a fast-paced, dynamic environment, our team ensures seamless, global support for partners, creators, and artists across the YouTube platform.As a Partner Operations Manager, you will provide YouTube support to creators and companies across our Top Creator, Creator third party, Gaming and Shopping verticals. You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $85,500-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Provide operational support for partners on the YouTube platform via email and video communication.
- Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
- Work with assigned Strategic Partner Managers (SPMs) and Partner Engineers on account business reviews and sharing insights for partner growth.
- Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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