Social Media and Community Manager, Cloud Learning Services
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in consumer-facing social media marketing and community management.
- Experience across traditional social media channels and newer social entrants.
- Experience in crisis management communications.
Preferred qualifications:
- Experience with social media content publishing and reporting tools like Sprinklr and other native channel platform tools, etc.
- Experience driving earned conversation on social media and across community management.
- Ability in quantitative reasoning and creativity thinking.
- Excellent understanding of product positioning and marketing.
- Excellent program management and organizational skills.
About the job
In this role, you will bring your background engaging and building communities, ensuring priorities and brand values are represented to our audiences.
You will partner across engineering, product marketing and other subject matter experts to act as the brand representative across key social channels, crafting engaging content to build and maintain an engaging community turned advocates and ambassadors. You will collaborate with agencies and internal stakeholders to develop and execute impactful social campaigns that elevate our brand presence and contribute to business growth.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Develop and manage the strategy and editorial content and calendars for all Cloud Learning social activity across social media platforms.
- Responsible for briefing agencies on upcoming topics and priorities and delivering creative feedback based on brand guidelines, creative strategy, and any input from partners and internal stakeholders.
- Build and expand partnership with regional field marketing and social media teams to work together across in-region and global campaigns.
- Act as the brand representative for members of the Cloud Learning community to connect and communicate with our audiences on an evergreen basis.
- Develop and implement comprehensive crisis communication strategies. Identify potential risks and vulnerabilities and develop proactive plans to address them effectively.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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