Senior Technical Program Manager, Customer Network Solutions
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Minimum qualifications:
- Bachelor's degree in a technical field, or equivalent practical experience.
- 8 years of experience in program management.
- Experience managing the lifecycle of cross-functional network infrastructure or software engineering projects.
- Experience managing client relationships (e.g., internal or external), including acting as the primary liaison between business stakeholders and technical engineering teams to translate business requirements into technical deliverables.
- Experience in process design and automation, utilizing project management methodologies and tools to track scope, schedule, budget, and metrics for technical programs.
Preferred qualifications:
- 8 years of experience managing cross-functional or cross-team projects.
- Experience in enterprise networking, including Software-Defined Networking (SDN), or implementing AI-enabled/self-sustaining network solutions.
- Strong data fluency and problem-solving skills with the ability to instrument processes for data collection, build complex performance dashboards, and use data to influence engineering roadmaps and deliver value to customers.
- Excellent executive presence and communication skills, with a track record of leading high-stakes strategic alignment sessions (e.g., quarterly business reviews) and managing escalations with C-suite or VP-level stakeholders.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
The US base salary range for this full-time position is $192,000-$278,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Serve as the primary point of accountability and strategic contact, building deep, proactive partnerships with key stakeholders including executives, product managers, and engineers across customer organizations.
- Act as the authoritative within the enterprise network organization, channeling requirements, use cases, and frustrations directly to influence internal product development and network strategy.
- Establish and lead formal, data-driven planning and review sessions with executive leadership to ensure continuous alignment of network delivery goals with the client's business objectives.
- Act as the executive point of escalation for high-stakes strategic or relationship-level issues, guiding swift resolution to maintain customer trust and minimize service disruption.
- Partner with network engineers, software engineers, and project managers to deliver large technical networking projects.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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