Quality and Training Effectiveness Program Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in project management and stakeholder management.
Preferred qualifications:
- MBA or Six Sigma certification.
- Experience with AI/LLM technologies.
- Experience collecting, synthesizing, analyzing, and visualizing complex sources of data, to derive insights and form recommendations to improve operational efficiency and efficacy.
- Ability to identify and implement automation opportunities, and familiarity with dashboard tools like SQL/Dremel, Data Studio, or Tableau.
- Ability to build stories and compelling narratives that enable thoughtful decision making and work with our partners in a positive, productive way that encourages collaboration.
- Strong executive communication and collaboration skills, including ability to influence without authority and cultivate strong cross-functional relationships.
About the job
The Global Vendor Operations (GVO) organization oversees vendor operations for all of YouTube. These vendors provide support to all YouTube users -- viewers, paid users and subscribers, and creators, artists and media companies globally, across all YouTube products.
The Quality & Training Effectiveness (QTE) team's mission is to enable quality and training teams across GVO to achieve desired operational outcomes that are scalable, standardized, and sustainable. This means they focus on creating processes and systems that can grow with the business, are consistent across different areas, and can be maintained effectively over time.
In practice, this involves working collaboratively to build synergies between programs, simplifying complex processes, and delivering deeper insights into operational performance. The team aims to have a multiplier effect on impact, reducing complexity for stakeholders and fostering innovation to adapt to future changes making the QTE team's role vital in driving operational excellence within GVO.
As the Quality and Training Effectiveness Manager, you will drive global training and quality initiatives by collaborating with cross-functional teams to implement process improvements and leverage AI solutions. This role focuses on streamlining workflows, automating tasks, and ensuring consistent global operations, delivering measurable impact on both training effectiveness and overall quality.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Design and implement a comprehensive framework focused on user delight and operational excellence, driving continuous improvement through strategic reviews and data-driven analysis.
- Identify and leverage synergies across existing and developing programs to maximize business impact. Develop resilient operational systems that can effectively adapt to future changes, ensuring seamless execution across global partnerships.
- Reduce complexity by implementing process automation, consolidation, and strategic mapping, emphasizing value-added efforts and eliminating operational gaps.
- Utilize advanced data analysis, statistical modeling, and AI/LLM models to automate tasks, enhance decision-making, and drive predictive analytics, ensuring continuous optimization through experimentation and A/B testing.
- Design and maintain data pipelines and dashboards for real-time insights, and collaborate with technical teams to deploy tailored AI solutions, ensuring effective performance monitoring and continuous improvement.
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