Quality and Continuous Improvement Program Manager YouTube
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Minimum qualifications:
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
- 5 years of experience managing warehousing and supply chain operations.
- 5 years of experience working with, supervising, and managing third party logistics relationships.
- 4 years of experience in one or more of the following areas: project management, program management, analytics, process quality.
- 2 years of experience in Process Improvement, Communication, Quality Control, Quality Assurance, Stakeholder Management.
Preferred qualifications:
- MBA or Master's degree.
- 5 years of experience analyzing data and
generating business insights in order to guide business decisions. - Experience with dashboard tools such as SQL, Datastudio, or Tableau.
- Excellent in program management, align programs to business strategies, deliver results, communicate with stakeholders, govern program activities, and support integral program processes.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
This role will help steer the quality assurance program to ensure quality in vendor operations. You will set the standards for operational quality and processes, ensure all vendor sites meet and exceed those goals. Partnering with Operations experts, you will continuously fine tune the operational framework to improve user experience and quality of the results. You will get your hands in our ongoing operations by performing dives on the impact of metrics.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $108,000-$155,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Build/Support global quality programs, driving consistency, and continuous improvement across workflows/processes.
- Improve Key Performance Indicators by evolving the Quality Assurance system to better identify, measure, and improve opportunities in processes, tools, and training.
- Build relationships with executive members of cross-functional organizations to represent what agent skills drive performance.
- Work alongside YouTube’s Product, Enforcement, and Partner teams to prepare for product launches and keep pace with product and policy changes.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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