Technical Solutions Engineer I, Scaled Solutions
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Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience with 2 or more of the following: Web Technology, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
- 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
- Experience owning a full life-cycle of technical projects including design, development, maintenance, and implementing long-term improvements.
Preferred qualifications:
- 4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
- Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
- Experience developing backend applications or shell scripts.
- Excellent communication and collaboration skills, working effectively to negotiate prioritization between organizations.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a part of the Scaled Solutions team, you will work with Google Server Operations and the Data Center Software teams, delivering technical and process solutions that drive operational excellence.
In this role, you will help problem-solve at scale, troubleshooting issues globally by creating innovations in technology, operational processes, and policies. You will focus on resolving workflow execution blockers due to systems and software issues that arise across the supply chain software stack in the course of capacity fulfillment and enablement operations in Google data centers around the world. You will deliver innovative solutions, the TSEs drive operational efficiency and cost-savings for Google Cloud.
You will have a mature set of performance metrics and invest in a culture of continuous improvement and operational excellence. You will have a strong technical background that is an important component of the role as we support multiple backend systems with interdependencies.The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
We're behind Google's groundbreaking innovations, empowering the development of AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
Responsibilities
- Diagnose and troubleshoot data center blockers and stakeholder concerns to achieve swift resolution.
- Design, improve, and iterate on internal tools, software, and automated frameworks to streamline the issue management life-cycle.
- Create standardized technical playbooks and processes that enable the Google Server Operations team to manage and resolve issues autonomously.
- Partner with Engineering and Server Operations stakeholders to investigate, identify, and fix the fundamental root causes of negative business outcomes.
- Manage project schedules and timelines while fostering engagement with various cross-functional partners and providing essential business support by participating in weekend on-call duties or assigned work shift rotations.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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