Program Manager, Reverse Logistics
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management.
- Experience with supply chain operations management in the consumer electronics industry.
- Experience with returns and repair operations management.
- Experience in designing, launching, managing, and scaling operations while meeting operational schedules, budgets, and KPI's.
- Experience in program management and driving cross-functional initiatives.
Preferred qualifications:
- 5 years of experience managing cross-functional or cross-team projects.
- Ability to identify and resolve issues efficiently with analytical and problem-solving skills.
- Excellent written and verbal communication skills to interact effectively with vendors, executives and internal stakeholders.
- Ability to communicate fluently in English as it involves 25% of domestic travel.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
Google's mission is to organize the world's information and make it universally accessible and useful. Our team combines the best of Google AI, Software, and Hardware to create radically helpful experiences. We research, design, and develop new technologies and hardware to make computing faster, seamless, and more powerful. We aim to make people's lives better through technology.
Responsibilities
- Help drive Google's consumer hardware returns and repair operations in India, aligning it with our global strategy.
- Improve the customer experience for product returns and repairs, ensuring efficient and timely service.
- Manage relationships with local service vendors, including agreements negotiations, performance management, and the launch of new operational and systems capabilities.
- Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
- Collaborate with regional and global teams to develop programs that enhance the customer support experience.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.