Customer Engineer III, Outcome, SaaS, Gemini Enterprise
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in deployment planning, orchestration, or change management.
- Experience in programming languages, debugging, or systems design.
- Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
Preferred qualifications:
- Experience communicating complex technical concepts effectively to both technical and non-technical audiences, including executive stakeholders.
- Experience in one or more of the following areas: infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations or security.
- Experience developing applications with AI features and capabilities, using proprietary or open models and frameworks, including prompt and context engineering, and external systems integration.
- Experience in technical project management for Cloud and AI workloads, including production deployment planning, orchestration, and change management.
- Experience developing, documenting, and communicating, enterprise architecture and end-to-end solutions which span multiple technology and organisational domains.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Software as a Service (SaaS) Outcome Customer Engineer (OCE), you will drive the onboarding and adoption of our Google Cloud SaaS products, clearing blockers and ensuring the customers get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped license agreements into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer license agreements, leading to accelerated value realization, higher adoption, and future expansion opportunities.
You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of Google Cloud SaaS products.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop and orchestrate a structured, end-to-end AI deployment plan across customer and partner teams, clearing architectural blockers, and ensuring organizational readiness for a successful launch.
- Execute deep technical unblocking for key workloads, including writing enterprise grade code, debugging complex Gemini Enterprise and third party IT solutions, and architecting end-to-end enterprise AI solutions.
- Drive and track the rapid activation of Gemini Enterprise licenses, moving customers to active consumption by executing 'ramp plans', ensuring quick transitions from basic adoption to advanced AI-assisted workflows.
- Identify opportunities to expand the AI footprint within the account. During execution, you will spot new high-value use cases - such as complex reasoning tasks or multi-modal agents - that drive cross-functional adoption and justify new license agreements.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future contract renewals.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.