Manager, Age Appropriateness, YouTube
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, trust and safety, policy, business strategy, or related fields.
- 1 year of experience in people management, leading a team.
Preferred qualifications:
- Master's degree or PhD in a relevant field.
- 2 years of experience in people management.
- Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
- Excellent communication and presentation skills, with the ability to influence cross-functionally at various levels.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Build, lead, and grow a global team of experts, provide coaching and mentorship to maximize execution potential. Foster a psychological safety where we obsess over impact and take smart risks.
- Define the long-term operational strategy.
- Lead the transition to AI-integrated workflows to improve quality, speed and cost, while ensuring all operational Service Level Agreements (SLAs) are met.
- Cultivate strong working relationships with executive stakeholders across product, engineering, policy, legal, and public relations.
- Partner with global operations lead to determining direction, allocate resources, and improve the quality and cost of enforcement. Manage high-priority escalations and support non-standard operational hours (e.g., including weekend and holiday on-calls) as business demands require.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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