Staff UX Researcher, Google Docs
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Minimum qualifications:
- Master’s or PhD degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology or related field (or equivalent experience).
- Experience conducting research in all stages of the product development life-cycle, from conception to launch.
- Experience a wide range of research methods, including strengths, weaknesses, and best practices associated with each one.
- Experience working in Enterprise/Business-to-Business (B2B) research.
- Experience producing research insights that influence cross-functional decision-making.
- Experience in design thinking (strategy, innovation, brainstorming methods, product incubation, etc.).
Preferred qualifications:
- Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
- 10 years of experience conducting UX research on products.
- 7 years of experience working with executive leadership (e.g., Director level and above).
- 5 years of experience managing projects, and working in a large, matrixed organization.
- Knowledge of statistics and the principles of experiment design.
- Understanding the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
Responsibilities
- Own and drive research roadmaps with multi-phase projects across efforts that align with Documents and Workspace priorities.
- Design, plan and execute research that uncovers insights to shape the direction of user experiences. Identify user needs, pain points, opportunities, and constraints.
- Partner with Design, Product Managers (PMs), and Engineering leaders to drive product strategy and ensure product quality.
- Answer research questions, drawing from methodological approaches and tools across the product development life-cycle (e.g., strategic/foundational, exploratory, evaluative).
- Synthesize qualitative and quantitative data from surveys, interviews, performer analysis and other sources to answer product questions.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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