Customer Success Acceleration Lead
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
- 8 years of experience leading, mentoring, and developing teams.
Preferred qualifications:
- Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
- Understanding of Media Industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.
- Familiarity with offline media, Brand Lift, marketing measurement and attribution techniques (e.g., offline measurement, MMM, MTA, attribution) and Google advertising products (e.g., Google Ads, Google Analytics, Google Marketing Platform, etc.).
- Excellent business judgment, strategic and analytical skills, including using data to drive strategy and business action, making presentations to C-Level/Executive audiences with excellent written/verbal communication skills.
About the job
The gCare GCS team is a solution-generation that helps our sales teams and advertisers. These solutions need to be scalable to support customers worldwide. In addition to consulting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to ensure our customers get the best RoI from their investments with Google.
Our vision in gCare GCS is to be trusted experts for our customers and internal stakeholders creating a thriving ads ecosystem where our customers are successful. The gCare GCS team is an organization designed to drive high value and impact for the largest small and medium businesses in the GCS portfolio. Working closely with our cross-program solutions teams and our Central Operations team, you will collaborate with our key GCS sales stakeholders in the US market, to help them solve for client objectives, providing optimization insights & opportunities and solutions for advertisers.
As the Comm leader, you will be responsible for managing a large team of Digital Marketing Strategists & their managers supporting GCS’ top Leadgen advertisers. You will be a critical partner to the Americas Sales teams and be responsible for day-to-day partnership in achieving strategic objectives and running the day-to-day digital media operations for the business.
Responsibilities
- Partner with senior stakeholders to build and drive a holistic Leadgen (LG) strategy and narrative for the organization that can make us successful.
- Lead the LG team of digital media specialists and their managers, be responsible for account level excellence, and help clients reach their marketing objectives.
- Mentor and coach teams of marketing strategists to deliver excellent performance and develop their digital marketing expertise specifically to the LG business. Provide mentorship, meaningful career evaluations, and facilitate professional development plans.
- Build a “team first” culture internally and nurture strong Americas sales partnerships. Advocate for gCare GCS solutions for the LG business and have a keen sense of priorities driving the business outcomes.
- Be bold, take calculated risks, and challenge the status quo effectively.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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