Customer Engineer II, API and Integration, Strategic, Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with API and application integration technologies such as API management or API security.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Preferred qualifications:
- Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
- Experience with legacy and modern application development, container orchestration systems, middleware technologies, and other applicable platforms.
- Experience with integration architecture patterns, security protocols, enterprise messaging patterns, APIs, SOA, ESB, or BPM.
- Experience with cloud technologies including SaaS applications, iPaaS, business automation solutions, cloud infrastructure, and cloud networking.
- Knowledge of security and understanding of popular API security technologies such as OAuth, mTLS, SAML, JWT, and SSO.
- Understanding of Google Cloud, multi and hybrid-cloud strategies, and associated technologies.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As an Apigee and Application Integration Customer Engineer, you will partner with technical Sales teams as a subject matter expert in application integration to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole.
You will be a part of a diverse team of fellow Googlers working in an environment of respect and inclusion where we promote equal opportunities to succeed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share subject matter expertise on API management, application integration platform, security, and other application modernization areas to support the technical relationship with customers. Take a prospect through the evaluation process, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concepts, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
- Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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