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Customer Solutions Engineer, gTech

GoogleHyderabad, Telangana, India; Bengaluru, Karnataka, India; +2 more; +1 more
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India.

Minimum qualifications:

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 3 years of experience in systems design or coding in a general purpose programming language (e.g., Python, Java, PHP, etc.) and working with web and cloud technologies (i.e., HTML, CSS, JavaScript, and HTTP).
  • 2 years of experience in delivering technical projects.
  • Experience partnering/working with cross-functional teams translating technical concepts and solutions to non-technical audiences.

Preferred qualifications:

  • MBA or Master's degree in a related technical field.
  • Experience working with ad tech products such as ad server, DSPs, DMPs, and web analytics.
  • Excellent project management, people and leadership skills, and ability to formulate data-driven proposals.
  • Excellent written and verbal business communication skills.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The gTech Scaled Technical Solutions team is a group of engineers and technical experts, within the gTech Ads Solutions organization, developing customer focused solutions and platforms, increasing scale, reach, and team velocity for all deliverables to customers, promoters, and partners across both Google Customer Solutions and Large Customer Sales segments. Scaled Solutions Engineering is a critical role within gTech Ads, focused on both solutioning and scaling at a global level, partnering with regional stakeholders, product teams and specialists, and re-envisioning the way gTech Ads goes to market across customer segments.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
  • Be responsible for scoping, designing, and building a series of solutions and best practices at a global level to be reused by customers, promoters, partners.
  • Adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support customers.
  • Own solution life cycle from discovery to launch, handling maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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