Technical Services Manager, YouTube
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- Experience using CRM tooling such as Salesforce to manage partner support workflows
- Experience taking an analytical approach to uncovering needs, anticipating issues and developing solutions/projects that involve cross-functional stakeholders from different areas (e.g., Engineering, Policy, Product).
- Excellent problem-solving, critical thinking, analytical, and communication skills, with experience working across cross-functional teams.
About the job
The YouTube Partner Engineering (YPE) Platform Services team drives the expansion and efficiency of YouTube Partner Engineering initiatives. The team's core mission is to establish an enterprise service model, facilitating seamless platform integrations and technical partnerships at scale. The team supports critical programs such as Shopping, Commerce, Playables, and External YouTube API Offerings, and more.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure documentation of repeatable solutions.
- Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
- Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
- Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.
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