Principal Data Analyst, Search Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, escalation management or related fields.
- 1 year of experience in Machine Learning (ML) performance, large-scale systems data analysis, ML debugging, Large Language Models (LLMs), or specialized areas within ML.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
- Experience in Abuse Detection and Abuse Policies.
Preferred qualifications:
- Experience in developing detailed operational processes from scratch.
- Experience leading cross-functional projects across organizational boundaries.
- Ability to develop expertise in multiple product areas and simultaneously balance workload across both.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.Responsibilities
- Initiate and lead projects to protect Google Search users from abuse, inappropriate content and fraud through investigation, prevention and removal of quality issues.
- Troubleshoot issues and product vulnerabilities to implement large-scale quality improvements. Analyze and identify new abuse trends. Develop insights and recommendations to enable effective and systematic solutions.
- Work across several of Search features which involves personalization and find commonalities and abuse patterns.
- Develop and communicate strategy and goals focusing on user trust and safety issues in Search. Manage responsibilities effectively across multiple product areas. Build strong cross-functional partnerships with Product, Policy, Legal, Engineering teams and other teams within Trust and Safety to execute solutions.
- Work directly with other members of your team to prevent complex abuse issues. Apply and share best practices on product or system knowledge.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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