Training and Advocacy Manager
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 2 years of experience with an advanced degree.
Preferred qualifications:
- Experience working with training tools and systems.
- Ability to adapt and operate in a fluid, constantly evolving, and collaborative environment.
- Ability to build cross-functional relationships.
- Excellent presentation, verbal and written communication skills.
- Excellent investigative skills (e.g., A/B analysis, return on investment, job costing, etc.).
About the job
As Channel Sales and Activation Training and Advocacy Manager, you are accountable to manage Training and Advocacy (TandA) day-to-day activities for key partners in Japan. This will be measured by coverage, the number of Retail Sales Associates (RSAs) trained, and effectiveness, Mystery Shopping scores and survey/quizzes, which will be evaluated against country targets. .
You will need to have a solid domain foundation and the flexibility, talent, and aptitude to learn new areas of the business, as well as a fundamental understanding of retail/carrier trading to influence across the organization.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Drive Retail Sales Associate (RSA) recommendation rates and knowledge scores. Drive RSA advocacy as measured by activity rates, and RSA surveys.
- Work with internal stakeholders to build training programs to drive Devices and Services Business Organization (DSBO) business objectives.
- Work with external partners to build training programs that will deliver maximum impact in each channel.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.