Process and Content Program Manager, Customer Experience
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program management, operations, or planning within a technology environment.
- 2 years of experience working with cloud.
Preferred qualifications:
- Experience in designing, implementing, and rigorously enforcing global operational processes, governance models, and Standard Operating Procedures (SOPs) at scale.
- Proven ability to simultaneously own and drive multiple, complex, cross-functional projects from inception to completion with meticulous attention to detail and a focus on quality assurance.
- Exceptional influencing skills with a track record of holding stakeholders accountable and driving results in a highly matrixed organization, often without direct authority.
About the job
We are seeking a highly organized and strategic Program Manager to drive the operational excellence and content strategy across the Strategic Customer Engagement organization, with a core focus on the global Cloud Space program. This role is essential for ensuring that our state-of-the-art physical and digital engagement spaces consistently deliver high-impact, transformative experiences for our strategic customers and partners.
In this role, you will act as the single point of truth for critical operational data and collaborate cross-functionally to ensure the global program accelerates sales and drives consumption with our clientele.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $130,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Design, document, and continuously optimize end-to-end operational processes, including establishing Standard Operating Procedures (SOPs) and playbooks for global program execution and scale.
- Drive complex, cross-functional projects across multiple global sites (8+ locations), ensuring the standardization, scale, and quality assurance of technology and executive engagement experiences.
- Own and maintain a centralized content and demo catalog (including bill-of-materials and technical documentation), ensuring alignment, organization, and visibility for global sales and briefing teams.
- Manage core data processes, prepare, and present regular, high-impact operational and engagement metric reports (utilization, customer feedback trends, sales influence) to inform business decisions.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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