Game Quality Product and Operations Manager
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Experience in mobile gaming or the mobile industry.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
About the job
In this role, you will support the development and execution of the Play Store Product roadmap; specifically regarding game quality across search, discovery, and emerging surfaces. You will define, operationalize, and scale guidelines and frameworks for game classification, qualitative evaluation, and deployment to help partner teams connect users to highly relevant, high quality games. You will ensure all details for a new feature to go live are flawlessly executed, from initial design to final operations processes. This includes driving communications, testing/piloting, launch activities, training, addressing bugs and ongoing operational support. You will also track progress on new feature development, clearly communicating milestones, feature details, and launches with cross-functional stakeholders and build relationships with games stakeholders, establishing open channels of communication for feedback, product suggestions and escalations. You will implement and manage product development and operationalization frameworks to work with new Large Language Model (LLM) technologies and will support prompt and context engineering efforts and human computation operations (HITL) to scale game quality evaluations.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
- Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
- Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
- Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.
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