Account Manager (English, Portuguese)
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Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
- Experience in a customer-facing role working with digital advertising products (Google Ads, Google Shopping, Analytics, etc.).
- Ability to communicate in English and Portuguese fluently to engage with local stakeholders.
Preferred qualifications:
- Experience in delivering against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
- Experience managing and customizing experience for a customer base.
- Experience in reaching out to customers, working with Google Ads, including execution level and consultative level.
- Ability to take initiative and work with minimal guidance, and the ability to lead, motivate, and work well with others.
- Ability to reach out to customers, and assist them in adding value to their business.
- Excellent creative thinking, problem-solving, written and verbal communication skills.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
In this role, you’ll be a critical member of our Onboarding Team, managing the onboarding of new advertising customers for Google throughout the region. You will engage with new customers and support them in learning how best to utilize Google solutions for their business, while also developing digital advertising solutions that meet their growth goals and business objectives.
In addition, you will manage the relationship with our acquisitions and sales team for customers. You'll work with a highly engaged team and use your creative skills to grow and transform the business, while also using your consultative skills to understand our advertisers' needs and to deliver measurable solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage and develop trusted relationships with clients and help them achieve business goals.
- Contribute to the team performance consistently delivering against quarterly sales goals and deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
- Work closely with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) Sales to deliver seamless customer handovers.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Communicate with customers proactively, via phone and email and provide strategic advice and help our advertisers get the best return on their advertising investment by working closely with them in a consultative role.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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