Creator Support Strategy and Operations Manager, YouTube
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience working in a consulting firm in a Business-to-Business (B2B) or Business-to-Consumer (B2C) company in consumer technical/media/internet.
- 3 years of experience working with executive stakeholders.
- 2 years of experience developing business strategies or managing cross-functional initiatives.
Preferred qualifications:
- MBA or Master's degree.
- 5 years of experience in professional services (e.g., consulting, investment banking) or a corporate strategy role.
- Experience in support or customer success in a Business-to-Business company or consulting firm.
- Experience in consumer internet and media industries.
- Experience with SQL.
About the job
The Support and Services team is responsible for innovating our service models for YouTube’s Operations including creator support, consumer support, and partner engineering to optimize impact and cost/resource efficiency.Responsibilities
- Determine how to address solving creator support’s biggest opportunities and most challenging problems.
- Structure, launch, and drive workstreams by developing hypotheses, translating these hypotheses into work plans, conducting analysis including YouTube case data, business drivers and operating metrics, and extracting the right insights and implications.
- Prepare presentations and clearly communicate recommendations to YouTube’s executives and the broader organization.
- Work with cross-functional teams to align on recommendations, execute experimentation plans, and manage change successfully.
- Be a culture-carrier for the team.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.