Contact Center Solution Specialist, Google Cloud (English, French)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience building integrations using Python, Node.js, Go, or Java.
- Experience building conversational applications.
- Ability to communicate in English and French fluently to support client relationship management in this region
Preferred qualifications:
- Experience with contact center technologies and platforms or Cloud Contact Center solutions.
- Experience with modern cloud architectures and technologies.
- Experience in responding to Request for Information (RFI)/Request for Proposal (RFP).
- Passion for building reusable assets like demos and architecture as part of training and enablement programs.
About the job
In this role, you will grow the adoption of Customer Engagement in Europe, Middle East, and Africa (EMEA) through your experience in building conversational applications. As an individual contributor you will form part of a central and highly specialized technical team that engages directly with customers and partners with the focus to enhance the usage of Conversational AI solutions on top of Google Cloud Platform.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Reflect the needs of the EMEA customers, partners and field to define a data-driven direction for Customer Engagement product development.
- Support the sales teams on the Customer Engagement opportunities across EMEA.
- Partner with Customer Engineering leaders, Product leaders, business strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.
- Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite (Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS)
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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