Vendor Operations Manager, YouTube Global Vendor Operations
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 7 years of experience in operations or business management, and vendor management.
- 7 years of experience using analytics or applying project management tools to address business issues (e.g., Data Analytics, GoogleSQL, Scripts/Workflows, Data Modeling, Google Portfolio).
- Experience in consulting or developing and communicating strategy at executive level using a fact/data based approach.
Preferred qualifications:
- Experience in dealing with ambiguity, achieving results in a changing environment and continually adapting to business needs.
- Experience in program management on cross-functional projects.
- Excellent communication skills, and ability to communicate effectively with multiple levels including executive leadership team, peers, and managers.
- Excellent problem-solving and investigative skills, including modeling and presentation skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
In this role, you will manage critical workflows operated by vendors across the globe to help realize the next level of performance for YouTube Content Operations. You will manage accountability of vendor performance, including overseeing staffing, SLA adherence, quality performance, and other operations metrics, and also develop and program manage key projects related to global vendor operations. You will manage sections of the long-term global operational strategy and support model, including extended workforce decisions, business agreements, vendor selection, and continuous improvements of business processes.
This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.
Responsibilities
- Manage flawless operations and overall vendor performance across workflows.
- Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
- Partner effectively with cross-functional teams locally and globally to drive continuous improvement at scale; lead and deliver regular business reviews with key stakeholders and vendor relationship management activities.
- Structure and execute operational initiatives for YouTube Trust and Safety Vendor Operations by developing plans, synthesizing relevant data, leading analyses, and crafting compelling, insightful recommendations.
- Identify and program manage projects proactively to solve for testing business issues by working with stakeholders, managing communications, and overseeing milestones and timelines.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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