Head of Business Operations and Sales Growth
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in management consulting, sales, sales operations, business strategy, venture capital, private equity or corporate advisory experience or 8 years of experience with an advanced degree.
- 5 years of experience working with executive stakeholders.
Preferred qualifications:
- MBA or Master's degree in an analytical field, or equivalent practical experience.
- Experience with Intermediate or advanced SQL.
- Knowledge of Google’s Ads products, sales teams, or service operations as well as the customer and competitive contexts in which they operate.
- Ability to effectively operate with flexibility in a fast-paced, high energy, constantly evolving, team environment.
- Excellent communication and presentation development skills with the ability to take complex, ambiguous topics and turn them into stories that influence an audience and drive change with multiple stakeholders at all levels.
About the job
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.Responsibilities
- Drive annual Business Planning for GCS EMEA, including critical organization conception and re-design.
- Own all aspects of Human capital (HC) strategy, management and optimization for GCS EMEA in collaboration with Finance, Recruiting and Sales.
- Lead projects for GCS EMEA in service of actionable, implementable insights (e.g. Googlegeist, Customer geist, Time Study).
- Deliver on core sales operations: e.g. Channel Management, Productivity, Policy.
- Develop new performance strategies, such as Quality Coaching, Joint Business Planning and Competitive Winning approaches, through opportunity analysis and GTM testing and launching. Develop strategies for optimal Sales team onboarding, development and growth, to deliver on strategic business goals and operational priorities.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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