Supervisor, Global Security Operations Center
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in law enforcement, intelligence or a military role or equivalent private sector experience.
- Experience in a dynamic organization.
Preferred qualifications:
- Experience with security technologies including CCTV, Access Control, and Incident Management Systems.
- Knowledge of security operations delivering high quality, customer-oriented security programs.
- Understanding of global geopolitical trends and emerging threats and risks.
- Ability to manage highly confidential and sensitive information with high ethical standards, including excellent judgment, discretion and diplomacy skills.
- Excellent written and verbal communication skills in both English and Hindi.
- Excellent people, critical thinking, and decision making skills with the ability to take initiative while building cross-functional relationships.
About the job
Security is at the core of Google's design and development process: it is built into the DNA of our products. The same is true of our offices. You're an expert who shares our seriousness about security and our commitment to confidentiality. You'll collaborate with our Facilities Management team to create innovative security strategies, investigate breaches and create risk assessment plans for the future. You believe that providing effective security doesn't come at the expense of customer service - you will be our bodyguard (and our long lost pal).
The Global Security Operations Center (GSOC) is Global Security and Resilience Services (GSRS) 24/7 ecosystem for intake, triage, management, and escalation of physical security incidents and threats. This is a customer-facing role that requires interactions in English and Hindi with local stakeholder.
Responsibilities
- Provide leadership of a GSOC shift while collaborating with other Googlers to enhance the effectiveness of the entire GSOC.
- Assist in the development of GSOC processes and procedures.
- Lead the GSOC in incident response and crisis management on a given shift, fully managing smaller incidents and providing support to the overall GSRS team for wider emergencies.
- Ensure quality control of all items created on a given shift; including report writing, verbal briefings, standardization and customer service.
- Maintain the team schedule and ensure there is adequate coverage on shift.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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