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Senior Partner Experience Specialist

GoogleNew York, NY, USA; San Francisco, CA, USA; +3 more; +2 more
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; San Francisco, CA, USA; Los Angeles, CA, USA; Mountain View, CA, USA.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3 years of experience troubleshooting technical issues for internal/external partners or customers.
  • Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

  • Experience managing global programs to help publishers optimize their account and self-solve troubleshooting issues.

About the job

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.

You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.

In this role, you will sit within our Partner Experience team to resolve partner issues with excellence; manage scaled support platforms like help centers, cases infrastructure, and community forums. You will educate internal teams on partner/product concerns and build pathways to manage publishers efficiently.

You will act as a collaborator with the publisher while providing unparalleled partner support through autonomous help channels and 1:1 support.

This role will work proactively to help all of our publishers reach their goals. We are looking for new ways to support publishers at scale and help them grow with us.

The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Help build and maintain strategic relationships with key stakeholders in customer and partner organizations to deliver or manage quality technical solutions and services.  
  • Verify the functionality of a developer product feature and provide meaningful feedback to product/engineering teams that result in improvements to the developer experience. 
  • Create product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met, with limited guidance. 
  • Help scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions with minimal guidance. 
  • Help write solution code in collaboration with internal or external developers/users/partners/clients/stakeholders.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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