Customer Engineering Manager, Gaming, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture (e.g., database technologies) in a customer-facing or support role.
- Experience in pre-sales or field engineering at an enterprise technology company, or similar customer-facing experience.
- Experience in pre-sales management or a people management on a technical team.
- Experience with data migration strategies, including moving production systems in on-premise or data center environments or migrations to the cloud.
Preferred qualifications:
- Experience influencing cross-functional teams (e.g. Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
- Experience optimizing database performance with respect to transactional and analytic workloads.
- Experience tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
- Specialization in data management, including systems integration, large-scale data transfer and management, enterprise database performance, disaster recovery, and data backup strategies.
- Thought leader in data management and adjacent practice areas, specialized in technical sales and strategizing around holistic customer and industry solutions.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead a team of technical experts in a matrixed organization. Focus on talent strategy, assessing go-to-market readiness and gaps in CE preparedness, skills development, and opportunity coverage to deliver successful cloud transformation outcomes for customers and accelerate business goals.
- Execute the technical goal and strategy for your region’s data management practice. Lead the broader region's data technical community, to ensure sub-regional technical contributions, achieve scale through artifact and innovation sharing.
- Influence cross-functional teams, including product management and engineering, ensuring customer needs are represented in product roadmaps and new technology is incubated and scaled.
- Lead technical engagements with strategic customers, working with cross-functional peers to plan customer engagements.
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