Product Solutions Manager, Home
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a project management or a customer-facing role.
Preferred qualifications:
- Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context.
- Experience launching and supporting consumer hardware, software, or subscription products.
- Experience presenting to and influencing cross-functional teams, with excellent stakeholder management and influencing skills.
- Expertise in translating data and user feedback into actionable product improvements and strategic recommendations.
- Ability to grow in a fast-moving, ambiguous environment, leading complex, cross-functional projects.
- Interest in the Smart Home technology.
About the job
The Google Users and Products (gUP) team advocates Google's users by creating helpful and trusted experiences across the product ecosystem. Within gUP, the Health and Home team is on a mission to bring unparalleled simplicity, safety, and intelligence to the spaces where life happens most. We work to create seamlessly integrated experiences that elevate wellness, streamline daily routines, and provide peace of mind in every home. Our work empowers users to manage their health, optimize their environment, and connect with what matters most, all through innovative, reliable, and user-centric solutions.
As a Product Support Manager (PSMs) within the gUP Home team, you will translate user feedback and support data into actionable insights that shape the future of our Home portfolio.
You will be responsible for defining and executing support strategies for Google Home product areas within Google's gUP performance and development organization. You will work to ensure users receive helpful and trusted experiences.
In this role, you will require an understanding of the user journey, a passion for product quality, and the ability to engage strategically in a dynamic, cross-functional environment. You will drive insights and strategy to execution, from ensuring flawless launches to driving long-term improvements that fulfill our mission to create a home that takes care of the people inside it and the world around it.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $92,000-$130,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Become an expert in Google Home product portfolio and propagate knowledge. Define, develop and deliver product support strategies and plans for Google Home, focused on creating an ideal user and partner experience.
- Synthesize user feedback from all channels to identify top issues, product gaps, and opportunities for improvement. Own the product bug hotlist and advocate for resolution.
- Partner with Product Management, Engineering, and UX teams, using data-driven insights to influence product decisions and secure resources for top user-reported issues.
- Oversee support and operational readiness for new Home product and feature launches, ensuring a seamless user experience. Develop and lead strategic initiatives to reduce user friction and improve product quality.
- Build and maintain strong relationships with stakeholders across Product, Engineering, Marketing, and other cross-functional teams, ensuring alignment and managing expectations effectively.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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