Child Safety Enforcement Specialist, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in Trust and Safety, content policy, law enforcement, or a related field.
- 2 years of experience with online child sexual abuse material as part of removal flows, calibrations, and escalations management.
Preferred qualifications:
- Knowledge of child safety, and an extensive track record of working in complex policy compliance, content analysis, or Trust and Safety.
- Ability to work independently, complete projects in a timely manner, and navigate and influence cross-team stakeholders with excellent leadership skills.
- Ability to review graphic, controversial, and sometimes offensive content in line with Google's policies.
- Ability to review or be exposed to sensitive or violative content as part of core role.
- Excellent written and verbal communication skills, with the ability to craft clear and concise narratives and present them to stakeholders.
- Excellent troubleshooting and problem solving skills.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will be responsible for leading multi-disciplinary projects across our global Child Safety teams to drive strategic response to, and get ahead of, emerging risk areas. You will create structures and thought leadership to drive cross-functional consensus on business needs. You will work in close partnership with Legal, Compliance, Policy, Product, and Engineering as an integral member of cross-functional product teams. You will help identify risks and clearly communicate goals to project stakeholders. Your work spans multiple teams, time zones and hemispheres, and it's your responsibility to drive end-to-end execution.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Implement the child safety enforcement strategy based on deep domain expertise related to child safety and Identify problems and create knowledge, programs and processes to solve them proactively while creating and maintaining enforcement guidelines.
- Design and implement innovative, best practice, scalable enforcement processes and conduct accurate child safety reviews, and own decisions on gray area cases.
- Analyse, prioritise and action external intelligence and internal expertise to identify new forms of abuse, increase volume and accuracy of content detected and actioned, reduce manual reviews, and ensure regulatory compliance.
- Lead projects with multiple stakeholders to enhance abuse detection systems and mitigate user harm and effectively build relationships and leverage influence and communication skills to manage diverse stakeholders.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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