Product Solutions Engineer, Commerce, Tech CoE
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in either system design or in one programming language (e.g., Java, C++, Python, etc.).
- 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience working in technical product support, cloud support, quality engineering, or site reliability engineering.
- Experience, translating technical concepts and solutions to non-technical and executive audiences.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
- Knowledge of using Google Ads or other online advertising solutions and the media/tech landscape.
- Ability to work well in any environment to solve problems and think critically.
About the job
In this role, you will understand the technical complexities of online advertising, particularly Google Ads, and also possesses a passion for helping customers succeed. You wil be solving the issues, serving as a technical consultant and trusted advisor for Google Ads customers. You will leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs. This role offers a combination of technical problem-solving, customer interaction, and critical thinking, giving you the opportunity to truly own the customer experience and drive positive change in the evolving Ads ecosystem.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Learn the AI powered Ads products and Ads Platforms.
- Troubleshoot complex technical product issues and apply product expertise to solve technical customer issues and escalations.
- Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
- Partner with our Sales and other cross-functional partners to own and improve the journey of all clients.
Develop data-driven action plans for customers i.e., root cause resolution via knowledge management, operational improvements, account reviews, and product adoption.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.