Customer Engineer II, Startups, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud architectures in a customer-facing or support role.
Preferred qualifications:
- Experience in migrating applications and services to cloud platforms.
- Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
- Experience in prospecting, building and maintaining new customer relationships, with building Greenfield territories.
- Experience working with the startup ecosystem.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will partner with technical Business teams to differentiate Google Cloud to our customers across the startup ecosystem. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs-of -concepts, and troubleshoot any technical questions and roadblocks. You will understand customers business and technical requirements, and persuasively present solutions on Google Cloud. You will have excellent technical, communication and organizational skills.
You will focus on customer opportunities as a technical generalist, spanning infrastructure modernization, application modernization, data analytics and more. You will be build new relationships, with experience in prospecting and building out greenfield territories.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with Product Management team to prioritize solutions impacting customer adoption to Google Cloud.
- Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Lead and prospect the acquisitions of new logos. Create and build customer relationships, and establish yourself as a trusted advisor on their long-term technology and business decisions.
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