Vendor Operations Manager, YouTube, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in operations or business management, and vendor management.
- 5 years of experience using analytics or applying project management tools to address business issues.
Preferred qualifications:
- Project Management certifications such as PMP, Six Sigma, etc.
- Experience in risk and change management.
- Experience in cost, quality, and relationship management with excellent investigative and problem-solving skills.
- Ability to build stakeholder relationships in an environment that is ambiguous to changing needs.
About the job
You will be responsible for end-to-end YouTube vendor operations. You work on YouTube Products to enable support for users and creators across channels. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the stakeholders/Product team and fuels innovation.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Monitor vendor performance, ensure compliance with goals, and manage invoices.
- Drive quality performance management through ensuring Quality Assurance (QA) insights and collection from vendors, and assist vendors with pre-launch quality readiness.
- Develop and maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
- Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.
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