Program Manager III, Store Repair Operations, Google Store
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree in supply chain management, industrial engineering, business analytics, a related field, or equivalent practical experience.
- 5 years of experience in program or project management.
- Experience in supply chain management within a retail sector or consumer hardware operation environment.
- Experience with reverse logistics and repair operations management.
Preferred qualifications:
- 5 years of experience managing cross-functional or cross-team projects.
- Experience managing consumer electronics repair and service operations, including first-party and third-party service networks.
- Experience performing ROI analysis, with knowledge of operational processes, including logistics, analytics, and reverse logistics.
- Experience with performing advanced data modeling and analysis in a fast paced environment.
- Experience managing vendor relationships and expense for parts and warranties.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As the Repair Operation Program Manager, you will be responsible for managing key third-party walk-in center partnerships, including contract negotiations and performance management. You will oversee the successful launch and scaling of repair programs to ensure a seamless experience for customers.
Google Store is our omnichannel, global retailer, leveraging the best of Google to help customers experience our award-winning devices and services. Our team is responsible for a vast portfolio that supports the entire customer journey, from product discovery to upgrading their next device. This portfolio includes the My Pixel app distributed with every Pixel phone, the Google Store global eCommerce platform, our leading edge retail point-of-sale system, and AI-driven algorithms for customer lifecycle management.
The Store team applies Google's AI to solve complex, real-world problems across our growing global footprint of online and brick-and-mortar storefronts. This ranges from AI-enhanced site operations to agentic AI shopping assistance, ensuring a seamless and intelligent experience at every touchpoint.
The Store team is committed to providing team members with the opportunity to build their applied AI skillset, so that we may ultimately help our customers connect with the best of Google.Responsibilities
- Drive Google's consumer hardware service operations, aligning it with the global strategy.
- Lead relationships with local service vendors, including contract negotiations, performance monitoring, and the launch of new operational capabilities.
- Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
- Lead, mentor, and develop a high-performing team of repair technicians and support staff, including managing staffing levels and scheduling to optimize efficiency.
- Collaborate with regional and US teams to develop innovative programs that enhance the customer support experience.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.