Senior Director, PM, Customer Engagement, Applied AI
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- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 15 years of experience in product management.
- 5 years of experience working with AI/ML applications, cloud-native architectures, or big data platforms and their business applications.
Preferred qualifications:
- MBA or Master’s degree in Engineering or a related field.
- 5 years of experience developing products within Contact Center as a Service (CCaaS).
About the job
The Applied AI organization within Google Cloud was established to build a broad and deep application portfolio that leverages the power of AI to redefine AI-powered conversations. Customers use our products to build hybrid conversational agents with both deterministic and generative AI functionality, giving them strict controls to use generative AI in a way that better meets their needs.
In this role, you will be responsible for the product teams developing customer service agents. You will be responsible for defining and developing the product roadmap and product functionality for these applications, working with multiple Google orgs, customers, and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $336,000-$467,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Define the product vision and strategy for our customer engagement agents vertical.
- Design and lead a multi-year roadmap, balancing short-term goals and investments to scale globally.
- Own the cross-functional product development process from ideation through development and commercial launch.
- Engage regularly as a trusted advisor with business leaders to understand their strategies, end-to-end business processes, pain points and priorities to inform product strategy, while providing transparency into roadmaps and managing expectations.
- Partner closely with Engineering, UX, and other internal Google teams to drive product and delivery success.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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