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UX Writer and Content Designer, Payments

GoogleBengaluru, Karnataka, India

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 4 years of experience in UX writing, content design, technical writing, writing, editorial, marketing with leading content strategy projects.
  • Experience in UX product writing and shaping content for multi-disciplinary projects.
  • Include a portfolio, website, or any other related link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications:

  • 3 years of experience interacting with executive leadership.
  • 2 years of experience in writing, editorial, marketing, or UX writing in an agency setting.
  • 2 years of experience working in a cross-functional technology organization.
  • Experience in developing information architecture for documentation sets or product suites, including localization and accessibility best practices.
  • Experience with user experience research principles and practices.
  • Knowledge of online technology and related products, including web and mobile UI and tools.

About the job

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.

In this role, you will be a content strategist, defining product goals and narratives across multiple platforms and touch points. You will have a portfolio of work that demonstrates your gift for simplifying and improving user experiences. You will drive guidelines and best practices, manage cross-functional projects, and work with leadership to set goals and implement roadmaps. You will provide direction and mentorship to writers and support to peers.Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Responsibilities

  • Use writing and content design skills to create User Interface (UI) text that facilitates user navigation, as well on-boarding, promos, error messages, instructional materials, and other components of the end-to-end user experience.
  • Drive goals for product language and content across a product or subject-matter domain, and ensure cohesive product narratives. Document your strategies with guidelines, and establish best practices and strategy principles.
  • Manage projects from needs assessment to implementation; identify opportunities, establish priorities, secure resources, and manage stakeholders.
  • Collaborate with designers, researchers, legal, marketing, product managers, and engineers; Influence and adapt to stakeholders and their feedback.
  • Provide leadership, direction, and mentorship to junior User Experience (UX) writers and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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