Program Manager III, Vendor Operations Management, Search
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management.
- Experience with vendor operations, vendor management, agreement negotiation, supplier sourcing, procurement, and extended workforce.
- Experience managing technical programs with engineering or software teams.
Preferred qualifications:
- 8 years of experience in technical program/operations management in a changing consumer software environment.
- 5 years of experience managing cross-functional or cross-team projects.
- Experience bridging the gap between Operations and Engineering, specifically regarding User Experience (UX) for internal tools.
- Experience managing operations with supplier landscapes.
- Experience with Internationalization (i18n) or Localization (l10n) workflows and understanding the unique operational issues of non-english markets.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
The Human Rating Group (HRG) team in Search Engineering Operations wears many hats: vendor management, rater quality, rater guidelines, rating queue management, budget planning, and much more. A major goal of the HRG team is to balance the need for high quality human ratings with practical issues such as costs, in terms of both finances and queue throughput.
In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.Responsibilities
- Partner with Engineering to identify friction points in the evaluation tooling landscape. Drive functional requirements for tool enhancements to ensure a seamless, efficient user experience for human rater workforce.
- Define, establish, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) specific to human evaluation (e.g., rater throughput, quality accuracy).
- Manage the incoming support queue for vendor-raised issues; triage and resolve blocking bugs, access rights issues, and rating tool failures to minimize downtime.
- Lead vendor governance programs including contractual compliance and operational health checks, ensuring consistent execution across regions and languages.
- Lead cross-functional operational projects to reduce rating task backlogs, optimize rating workflows, and drive efficiency.
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