Head of Customer Engineering, Digital Native
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 10 years of experience as a technical sales engineer in cloud computing or in a customer-facing role on a professional services/systems engineering team.
- Experience managing and developing teams.
- Experience with IaaS, PaaS, Big Data, SaaS, public cloud, and related industry/technical concepts.
Preferred qualifications:
- MBA or Master's degree in Computer Science.
- Knowledge of solution architecture within web/mobile, web/internet technologies, and architecture across SaaS/PaaS/IaaS and cloud productivity.
- Ability to inspire/grow sales teams and work with cross-functional teams to achieve common business objectives.
- Ability to operate in a fast-paced, evolving environment.
- Ability to effectively present to technical/non-technical audiences, engage C-Level stakeholders in business/technology transformation, and quickly learn and work with new technologies/methodologies/solutions in cloud/IT.
- Excellent business acumen with problem-solving and investigative skills.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Head of Customer Engineering, you will lead a team of customer engineers who engage with prospects and channel partners to understand and assess customer requirements, prepare and present demonstrations of Google Cloud technologies, and address and overcome technical objections that arise throughout the business process. You will lead efforts to drive solution innovation, working across the organization to identify the assets and tools to drive customer adoption.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities
- Lead, inspire, and grow a team of Customer Engineers across the region who engage with prospects, providing technical discovery and solutions recommendations while working in partnership with customers. Manage and motivate a diverse collection of engineering professionals.
- Contribute to building a business that promotes excellent growth and maintain motivation in order to work in a dynamic environment.
- Engage directly with prospects regarding architecture discussions.
- Work cross-functionally with Product, Support, Engineering, and Sales teams. Make compelling presentations to represent the capabilities and services of Google Cloud.
- Hire, coach, and drive a team to deliver against assigned goals, and prioritize the delivery of an excellent customer experience.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.