Technical Scaled Delivery Manager
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Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 7 years of experience analyzing data and generating business insights.
- 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
- 5 years of experience in either software engineering, product management, engineering program management, technical account management, sales engineering or a related field.
- Experience in internet technologies (e.g., HTTP, TCP/IP, C/C++, JAVA, Python, Perl, XML, HTML, JavaScript, or Unix/Linux).
Preferred qualifications:
- MBA or Master's degree in a related field.
- Certification in Council of Supply Chain Management Professionals (CSCMP).
- 7 years of experience using data analysis to drive decision making.
- 5 years of experience in systems design or coding in a general purpose programming language (e.g., Python, Java, etc.).
- Experience partnering with cross-functional stakeholders and translating technical concepts for non-technical and executive audiences.
- Experience working with internal gTech Ads tech stacks (e.g., BigQuery, Cloud Functions, Borg, PLX).
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ads products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media and technical solutions for customers’ business and marketing needs. We provide technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized solutions to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Responsibilities
- Act as the primary technical Subject Matter Expert (SME) for clients and Sales. Rapidly master new product stacks and explain technical trade-offs to ensure stakeholder alignment and solution implementation.
- Lead outsourced technical operations. Hold vendor partners accountable for technical SLAs, quality, and compliance. Manage the full vendor life-cycle, prioritizing the evaluation of a partner's technical capabilities.
- Use technical knowledge to analyze operational data, identify root causes, and advocate innovation through AI, automation, and solution reuse. Drive technical improvements to boost efficiency and customer experience.
- Serve as the technical and operational bridge between business stakeholders and vendor teams. Translate high-level business goals into clear, executable technical operation plans.
- Collaborate with cross-functional teams (e.g., Legal, Finance) to manage program status, actively mitigate technical risks, and swiftly resolve technical escalations to ensure program stability.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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