Business Effectiveness Lead, gUp
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 15 years of experience in management consulting, corporate strategy, operations, consumer and partner support, or similar function.
- 5 years of experience in people management.
- Experience in business strategy and operational execution.
- Experience working with executive stakeholders and cross-functional teams.
Preferred qualifications:
- Experience leading business strategy or program management teams in changing, ambiguous environments.
- Proficiency in navigating ambiguity, prioritizing effectively, and taking initiative to drive execution.
- Track record of thought leadership in strategic projects that have had a transformational impact on business operations across international markets.
- Excellent communication skills, including the ability to take ambitious topics and create compelling narratives that drive alignment among executive audiences.
- Excellent problem-solving, and presentation skills combined with business judgment and a "big thinker" mindset.
About the job
The gTech Users and Products (gUP) team’s mission is to create helpful and trusted experiences across the Google product ecosystem. We represent Google's users and partners globally, sharing our unique insights with the broader Google organization to enable exceptional customer, merchant, partner and product experiences. The global gUP Knowledge, Information and Core (KIC) organizations advocate user success across our Product Verticals through insights, support and technical solutions.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Responsibilities
- Inspire, and lead various teams, setting team goals, yearly objectives, and quarterly goals. Foster a culture of strategic thinking, operational excellence, and continuous improvement.
- Set the goal and develop a comprehensive strategy for the Business Effectiveness team. Act as a "big thinker" to identify cross-KIC capabilities that enable more effective and impactful operations, driving transformational change and identifying new “big bets".
- Build strong, influential relationships with internal and cross-functional executive stakeholders. Expertly navigate in a changing environment to drive alignment on strategic priorities with executive audiences across gUP, Product Areas (PAs), and horizontal teams.
- Translate ambitious, high-level goals into actionable, data-driven operational plans.
- Oversee the execution of cross-cutting initiatives to deliver real, measurable business impact across a large organization, breaking down silos and standardizing where possible.
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