Chief of Staff, gTech Ads Customer Experience
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in management consulting or strategy/business planning.
- 6 years of experience in Business Intelligence, Data Science, Analytics, or Statistics, or 4 years of experience with an advanced degree.
- Experience analyzing data and creating reports with database queries (e.g. SQL).
Preferred qualifications:
- Experience in improving customer experience/customer satisfaction.
- Experience working in a global multi-site environment.
- Track record of improving operations/customer support functions.
- Track record of leading and executing strategic initiatives.
- Exceptional business acumen, and long-term strategic thinking balanced with near-term execution skills.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.
As a Chief of Staff, you will have a unique opportunity to work closely with executive leadership to shape the strategy of the organization and create significant business impact.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Serve as a trusted advisor to the VP and the leadership team, provide strategic insights, anticipate business needs, and enable transformation.
- Develop plans and maintain strong relationships with the stakeholders through prioritizing, strategizing, problem solving, reporting and communicating. Define the executive communications strategy, ensuring consistent and impactful information sharing.
- Develop and manage the organization's rhythm of business, including key meetings, reviews, summits/offsites and budget management.
- Shape the organization priorities and drive leadership engagements (e.g. weekly staff meetings), ensure fast decision-making, delivery against the highest priorities across the business.
- Provide actionable insights and strategic recommendations based on data analysis and business metrics.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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