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Data Center Technician, Deployment and Support, Public Sector

GoogleReston, VA, USA
 This position requires that the candidate selected be eligible to obtain, or currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate will obtain a commensurate clearance for each government agency for which they perform GPS work. Failure to maintain (or obtain, if applicable) the appropriate U.S. Government clearance or customer screening requirements that results in the employee unable to perform the requirements of the role, may result in employment action up to and including termination.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience with network protocols and diagnosing and troubleshooting operating systems, computer hardware and server hardware.
  • Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
  • Ability to lift/move 50lb (23kg) of equipment as required and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
  • Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.

Preferred qualifications:

  • Experience collaborating and partnering with teams.
  • Experience with networking protocols and performing component-level repairs on IT equipment.

About the job

As a Data Center Technician, you will be responsible for enabling a new and innovative service line within Google Cloud. This team will function as a product deployment and support, with a strong emphasis on customer experience. In this role, you will provide both remote and on-site support for the deployment of new cloud capacity and technologies. You will possess a strong customer focus and meticulous attention to detail. You will be responsible for upholding clearly defined Service Level Objectives (SLOs) and contributing to their enhancement through continuous improvement feedback. You will be involved in direct interaction with an upcoming program and will require navigating a high degree of ambiguity.

This role will require up to 50% travel as needed. You must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $105,000-$151,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Understand and support capacity deployment, including build milestones and timelines.
  • Install and configure specialty hardware including servers, networking equipment, and cooling infrastructure.
  • Perform hardware maintenance, including part replacement and cable installation, following defined processes.
  • Utilize software tools for job functions, including inventory management and OS configuration/troubleshooting.
  • Contribute to the creation and enhancement of documentation for new platforms and support activities.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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