Technical Operations Engineer
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 2 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
Preferred qualifications:
- Experience troubleshooting issues for multiple operating systems.
- Experience with Google Cloud Platform.
- Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.
- Interest in learning customer workflows, identifying pain points, and designing/implementing creative solutions.
About the job
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.
Responsibilities
- Provide support to help improve the productivity of silicon engineers.
- Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of global service improvements.
- Partner with peers, vendors and other technical support teams to coordinate troubleshooting, process and resolution for incidents and problems in a timely manner.
- Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of and global service improvements.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.