Senior Service Strategy Lead
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Experience with the rollout of large scale initiatives requiring extensive change management, leadership buy-in, implementation, and execution.
- Experience in service operations.
- Ability to think, plan, and execute on multiple projects simultaneously in an organized and creative way.
- Ability to act as a dot connector and integrator; commitment to finding organizational synergies and operational efficiencies.
- Excellent influencing skills with a track record of driving alignment across conflicting priorities and varying viewpoints.
- Passion for organizing complex information to help structure decision-making processes and align stakeholders.
About the job
<b></b>
****Use this template only when existing Area Templates don't apply. For one-off use cases, not ongoing roles. If you need to create a NEW template for your team submit a request at go/jdreview.****
Responsibilities
- Lead efforts to update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
- Lead identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved for one large or multiple smaller projects.
- Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future.
- Lead the development of technical or nontechnical solutions based on user/partner/client business objectives that are compliant with legal.
- Define business opportunities, product gaps, and develop long-term solution goal and strategy in collaboration with cross-functional and cross-organizational teams and influence the direction and priority of business outcomes or technical product features.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.