Apps Solutions Consultant, gTech Ads Customer Support
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in a project/program management, consulting, or client facing role.
Preferred qualifications:
- Experience using Google Ads or other online advertising solutions and the media landscape.
- Experience in account/campaign management roles, technical troubleshooting or customer support, supported by communication and stakeholder management skills.
- Experience in problem-solving to develop dynamic perspectives on customer-focused solutions.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
- Ability to work well in a cross-functional environment and to to own experience and solutions with a customer first and empathetic mindset.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Responsibilities
- Deliver outstanding customer experience throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Apply product expertise solving complex technical customer issues and escalations and carrying out projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our Sales and other cross-functional partner teams to own and improve the journey of all clients across, resolve complex issues and understand customer issues.
- Share insights and provide expertise to our partner teams to support product and process improvements, drive team culture and success among a globally dispersed team, mentor and lead across the team.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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