Data Center Technician III, PDEIO Fleet Operations
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Minimum qualifications:
- Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
- Experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware.
- Experience with networking protocols.
- Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
- Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- Completion of an advanced vocational education program or a degree in a relevant technical field.
- 3 years of experience working with hardware, operating systems, and networking protocols.
- 1 year of experience in network administration or advanced knowledge of network topology and troubleshooting.
- Ability to write code in BASH, Python, or SQL to automate data gathering, create dashboards, and improve operational efficiency.
- A track record of mentoring less experienced team members and acting as a point of escalation for complex technical challenges.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
A Data Center Technician for Platforms and Devices Engineering Infrastructure & Operations (PDEIO) Fleet Operations, you will execute advanced operational tasks to deploy and launch new infrastructure while maintaining a skilled understanding of specific technology domains. You will resolve complex technical challenges using debugging tools and mentor others in troubleshooting techniques. Operating independently, you will diagnose, repair, and maintain devices/servers and equipment, including disassembling end-of-life hardware.
You'll serve as a functional or project lead for site-level activities, ensuring project timelines and Service Level Objectives (SLOs) are met. Additionally, you will coordinate projects of lower complexity and act as an escalation point for less experienced team members. This role also requires participating in local on-duty rotations to maintain site availability.
Responsibilities
- Execute advanced tasks to deploy and launch new hardware, data center lab servers, and critical network infrastructure. Resolve escalated technical challenges by leveraging debugging tools and performing complex troubleshooting across a large equipment population.
- Diagnos, repair, and perform preventative maintenance on servers, consumer devices, and complex infrastructure components.
- Configure OS-related settings and test new hardware components to ensure seamless integration and performance.
- Serve as a functional lead for site-level activities, ensuring project timelines and service level objectives are consistently met.
- Act as a technical escalation point for team members while participating in primary on-call rotations for local site support. Partner across teams to resolve systemic issues and share domain expertise to drive global operational goals.
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