Business Development Manager, Customer Growth Engine, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of program management experience leading cross-functional teams to deliver on milestones.
- 4 years of experience in B2B sales.
- Experience in sales development and relationship management.
Preferred qualifications:
- 5 years of experience working at technology or SaaS companies.
- Experience with quality assurance processes, including conducting audits, facilitating calibration sessions, and using data to drive continuous improvement.
- Ability to analyze sales activities and metrics, diagnose performance issues, and translate insights into recommendations.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Business Development Program Manager, you will develop and implement innovative programs and solutions to engage with new customers and identify potential business opportunities with the existing customer base.
Responsibilities
- Partner with regional sales teams, GCP/GWS Product Management, Google Cloud Marketing, Partner and CE teams to build a strategy to support greenfield pipeline creation and ensure quality.
- Monitor weekly sales performance metrics and share key market performance insights with Google sales leadership, consult on vendor-led weekly business reviews, ensure performance diagnoses, mitigation plans, and follow up to deliver results including sharing best practices and involving Sales leadership or Vendor Strategy Operations (VSO).
- Ensure vendor service quality against contracted service level agreements (SLAs), key performance indicators (KPIs) by conducting regular call audits, calibration sessions and quality reviews, sharing data-driven insights and feedback with vendor management and central Google teams.
- Manage the execution of campaigns and partner strategy to ensure BDRs are working.
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